Skynode was established in May 2017 with the simple goal of making quality hosting services available and affordable for everyone. Over the past year, Skynode has built a reputation of being an ideal provider for people looking for game hosting for a variety of reasons. From simply wanting to chill out and build a house in Minecraft with a couple of friends to hosting full on servers filled with many players! Whatever our clients are looking for, we're usually able to provide it!
1.1 This website is operated by Skynode. Throughout the site, the terms “we”, “us” and “our” refer to Skynode. Skynode offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.3 Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
1.4 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
2.1 We reserve the right to terminate/suspend your server(s) or service at any time upon violation of the terms of service, or any other basis if needed. If a server is found abusing our service we have the right to suspend the server. Abusing may include but not limit to the following: 1. High CPU Usage, 2. Cause harm to the server, 3. Discussion of illegal activities (voice), 4. Using the service for something it is not designed to, 5. Distributed Denial of Service Attacks (DDOS)
2.2 Your service will be suspended immediately after the last due date. Files will be deleted 7 days after the last due date. You can find the due date on the invoice.
3.1 All our services include a 14 day refund policy. If the first 14 days have been exceeded since the initial first payment, we cannot offer any refund. If we suspect abuse of this policy we may hold the refund for up to 5 business days or it will be paid out in account credits. Refunds after 3 days of usage of our service will receive a partial refund based on the remainder of the billing cycle. Refunds have to be done through the billing panel, by creating a ticket there.
3.2 Services may be cancelled by the customer at any time, however we do not provide a refund for the remaining time of the billing cycle outside our 14 day refund period. To receive a refund within our refund period the proper procedure has to be followed. A chargeback or dispute of any payment will result in the immediate suspension or termination of your service(s). Your account may also be closed.
3.3 To provide continuous service, Skynode automatically renews all paid subscriptions upon expiration. Such renewals are generally for the same duration as the original subscription term (for example, a 1-month subscription will renew on a monthly basis, a 3-month subscription will renew on a 3-month basis, and so on). By using the Site, you acknowledge that your account will be subject to the above-described automatic renewals
3.4 Overcharged payments or uncancelled subscriptions may be refunded outside the regular refund period if sufficient proof can be provided that everything was done to prevent this situation. It is possible to receive a full-cash refund if a refund request is received within 7 days since the overcharged or uncancelled payment was made. After these 7 days it is only possible to receive a refund based on account credits. If no refund request has been received within 3 months the payment will be forfeit and you will not be able to receive any form of refund. Note: Refunds will be processed through the same gateway as the payment that was made.
4.1 We do not have a 100% uptime guarantee for your service(s). We do however try to resolve any issues as soon as possible. We are not held responsible if your server is down due to user generated mistakes. We are also not responsible for any loss of revenue that might be caused due to downtime
4.2 We are not responsible for any downtime caused by a DDoS (Distributed Denial of Service) or DoS (Denial of Service) attacks. If a DDoS or DoS attack is targeted at a specific client service, this may result in the targeted service being suspended until further notice.
5.1 Skynode provides Unlimited SSD storage within fair use. If your server is using unreasonable amounts of storage we will contact you. Very large backups or logs may be deleted if they use a considerable amount of space.
5.2 We are not to be held responsible for any data losses. We recommend users to make regular off-site backups of their servers in case of faulty machines, bad modifications, etc. We do not provide backup recoveries. If data was lost from our side we will do our best to recover as much the data as we can. If this is not possible we will make sure to make arrangements with the affected clients, this may include free credits on the portal or refunds.
6.1 Skynode provides free servers for everyone. To give everyone a chance to claim a server there is a limit of one server per account. It is not allowed to register multiple accounts. If it is found out that a client is managing multiple accounts which are registered under different IP addresses the affected server(s) will be terminated. Servers may be terminated without the consent of the client.
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